Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the heart of Alaska? North Star IT Solutions is currently hiring a Help Desk Support Specialist to provide exceptional technical support to our diverse client base.
We are looking for a proactive individual who can diagnose and resolve technical issues efficiently while maintaining a high level of customer service. If you are ready to start tomorrow and make an impact, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware and software (Windows, Mac, Linux).
- Manage user accounts, permissions, and access rights within Active Directory.
- Diagnose and resolve network connectivity issues and hardware malfunctions.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Collaborate with senior IT staff on complex technical projects.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Familiarity with ITIL practices and ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Ability to work independently and prioritize tasks in a fast-paced environment.