Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in sunny Irvine, CA! We're offering a competitive $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support to our Fortune 500 clients. Enjoy modern workspaces, comprehensive benefits, and career growth in one of America's most innovative tech hubs. Apply today and start your journey with an industry leader!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage IT asset inventory and ticket tracking systems
- Document solutions and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Onboard new employees with device setup and account provisioning
- Conduct periodic system health checks and preventative maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with service desk platforms (e.g., Jira, ServiceNow)
- Bachelor's degree in IT or related field preferred