Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and kickstart your IT career with a $5,000 sign-on bonus! We're seeking tech-savvy professionals to deliver exceptional customer support in our dynamic San Francisco office. As a key member of our IT team, you'll empower colleagues with seamless technical solutions while growing your expertise in cutting-edge systems. Enjoy competitive benefits, career development opportunities, and a collaborative culture that values innovation and employee growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ users
- Manage service desk tickets using Jira Service Desk with SLA adherence
- Deploy and configure Windows 10/11, macOS, and mobile devices
- Document IT procedures and knowledge base articles
- Collaborate with Tier 3 engineers for complex issue escalation
- Conduct new hire onboarding for IT equipment and accounts
- Monitor system health and proactively address technical risks
Qualifications
- 2+ years of experience in corporate IT support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Excellent written/verbal communication and customer service abilities
- Experience with ServiceNow or similar ITSM platforms
- Ability to work flexible shifts including occasional on-call duties