Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in Glendale, AZ and kickstart your IT career with an exclusive $5,000 sign-on bonus! We're seeking a passionate tech enthusiast to deliver exceptional customer support to our growing client base. This role offers hands-on experience with cutting-edge technology, opportunities for professional growth, and a collaborative team environment. If you thrive on solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions using remote management tools
- Document all interactions and resolutions in ServiceNow ticketing system
- Train users on new software implementations and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system performance and proactively address potential issues
- Support on-site hardware installations and upgrades as needed
Qualifications
- 1-3 years of technical support experience in a corporate environment
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills with network connectivity and security protocols
- Excellent communication and customer service abilities
- Experience with service desk tools (ServiceNow, Zendesk, etc.)
- Ability to work flexible hours including occasional weekends