Job Description
Join our dynamic IT team as a Help Desk Support Specialist and start your career tomorrow! We're seeking tech-savvy professionals to deliver exceptional user support in Lexington's growing tech hub. This contract position offers immediate start date, competitive compensation, and opportunities for skill development in a collaborative environment.
As a key member of our support infrastructure, you'll troubleshoot hardware/software issues, implement solutions, and ensure seamless IT operations. We value problem-solvers who thrive in fast-paced settings and possess excellent communication skills.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise applications
- Provide remote and in-person support for hardware/software installations and configurations
- Document incidents, solutions, and asset inventory using ticketing systems (ServiceNow/Jira)
- Collaborate with network/security teams on escalated issues and system updates
- Deliver user training on IT security protocols and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 1+ years of experience in Tier 1/2 technical support or help desk environment
- CompTIA A+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong diagnostic skills for hardware troubleshooting (printers, peripherals, mobile devices)
- Excellent written/verbal communication with ability to translate technical concepts
- Experience with ITSM tools and knowledge base management
- Ability to work flexible shifts including occasional weekends