Job Description
Join Our Dynamic Team in Detroit!
Are you a tech enthusiast with a passion for problem-solving? TechSolutions Inc. is urgently seeking a Help Desk Support Specialist to join our innovative IT team. This is your chance to make an immediate impact while advancing your career in a fast-paced, collaborative environment.
What We Offer:
- Competitive salary + comprehensive benefits package
- Clear career advancement path with certification reimbursement
- Modern hybrid work schedule (3 days in-office, 2 remote)
- State-of-the-art tech resources and training opportunities
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and chat
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage IT service desk tickets using ServiceNow with SLA adherence
- Deploy and configure new equipment (laptops, peripherals, network devices)
- Create and maintain technical documentation and knowledge base articles
- Collaborate with network/security teams on complex incident resolution
- Conduct user training on IT systems and security protocols
Qualifications
- 3+ years of enterprise-level help desk experience required
- CompTIA A+/Network+ certifications or equivalent technical credentials
- Expertise in Active Directory, Office 365, and endpoint management tools
- Proven ability to troubleshoot complex hardware/software issues
- Exceptional communication skills with technical/non-technical stakeholders
- Experience with ticketing systems and ITIL best practices
- Ability to work flexible hours including occasional on-call support