Job Description
Join our dynamic team in Kansas City as a Help Desk Support Specialist and enjoy the security of weekly pay while making a tangible impact! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become part of our innovative IT solutions team.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve system malfunctions, connectivity problems, and application errors
- Document support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system outages
- Deliver user training on new software implementations and best practices
- Monitor system health and perform preventative maintenance tasks
- Maintain inventory of IT assets and assist with procurement requests
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS, Microsoft 365, and ticketing systems
- Strong diagnostic skills with ability to troubleshoot network issues
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Experience with remote support tools (TeamViewer, AnyDesk)
- Valid driver's license for occasional on-site support