Job Description
Join TechNova Solutions' elite IT support team in Boston's vibrant Financial District! We're seeking a Senior Help Desk Support Specialist to deliver premium technical assistance to Fortune 500 clients. This high-impact role combines cutting-edge troubleshooting with exceptional client service in a hybrid work environment. Enjoy comprehensive benefits, professional development stipends, and career advancement opportunities in one of America's tech hubs.
Responsibilities
- Resolve complex hardware/software issues across Windows/macOS environments using ticketing systems like ServiceNow
- Provide Tier 3 support for cloud infrastructure (AWS/Azure) and enterprise applications
- Lead cross-functional IT projects including device rollouts and security implementations
- Document technical procedures and create knowledge base articles
- Mentor junior support staff and conduct training sessions
- Collaborate with network/security teams on incident response
Qualifications
- 5+ years of enterprise-level help desk experience
- Advanced certifications (CompTIA A+/Network+, ITIL, or CCNA)
- Expertise in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell/Bash)
- Experience with ITIL/ITSM frameworks and SLA management
- Exceptional communication and problem-solving abilities
- Bachelor's degree in Computer Science or related field