Job Description
Join our innovative IT team as a Flexible Hours Help Desk Specialist in sunny Glendale, AZ! We're seeking tech-savvy professionals who thrive in dynamic environments to deliver exceptional user support. Enjoy work-life balance with customizable schedules while solving cutting-edge challenges for our diverse client base. This role offers rapid career growth in a collaborative, forward-thinking culture where your problem-solving skills directly impact business success.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve user problems efficiently with strong troubleshooting methodologies
- Document all interactions and solutions in ticketing systems with detailed technical notes
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new technologies and security protocols
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- High school diploma or equivalent; A+/Network+ certification required
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Microsoft 365, and remote desktop tools
- Exceptional customer service skills with ability to de-escalate technical frustrations
- Strong analytical skills for diagnosing hardware/software conflicts
- Flexibility to work evenings/weekends as needed (schedule negotiable)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira preferred)