Job Description
Join our award-winning IT team in sunny Miami as an immediate Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow your career in one of America's most vibrant cities. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 200+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage Active Directory accounts, permissions, and security protocols
- Create and maintain detailed documentation in ITSM system (ServiceNow)
- Collaborate with network and security teams on escalated incidents
- Conduct new employee onboarding for IT systems and equipment
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or equivalent technical certification required
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties
- Valid Florida driver's license (for occasional equipment pickups)