Job Description
Join our award-winning IT team in the heart of New Orleans! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. As a key member of our organization, you'll troubleshoot hardware/software issues, maintain system integrity, and drive user satisfaction through proactive support. Enjoy competitive benefits, professional development opportunities, and a vibrant workplace culture in one of America's most dynamic cities.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, solutions, and asset configurations in ServiceNow
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Collaborate with network/security teams on escalated issues
- Conduct user training on software and security best practices
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks in a fast-paced environment
- Valid Louisiana driver's license (occasional on-site support required)