Job Description
Launch your IT career with our comprehensive trainee program! TechSolutions Inc. is seeking motivated individuals to join our Pittsburgh-based IT Support team. Enjoy a competitive salary, structured training, and a $5,000 sign-on bonus upon completion. We provide hands-on experience with enterprise systems, cloud technologies, and customer service excellence. Grow your skills with mentorship from senior engineers while supporting Fortune 500 clients. This 6-month program transitions to a full-time IT Specialist role with advancement opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Deploy and configure hardware/software across Windows/macOS environments
- Document IT incidents and resolutions in ServiceNow ticketing system
- Collaborate with network and security teams on infrastructure projects
- Train end-users on cybersecurity best practices and company tools
- Assist with onboarding/offboarding processes for 100+ employees
- Participate in weekly technology workshops and certification prep
Qualifications
- High school diploma or equivalent; A+/Network+ preferred
- Basic knowledge of Windows OS, Active Directory, and Office 365
- Customer service experience or strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- Valid driver's license and reliable transportation
- Flexibility for occasional after-hours on-call rotation
- Passion for technology and continuous learning
- US citizenship or permanent residency required