Job Description
Join our dynamic IT team in Henderson, NV as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals. Enjoy a modern workspace with collaborative tools and competitive benefits. As a key player in our user support ecosystem, you'll resolve technical challenges while maintaining a positive user experience. Our commitment to professional growth includes ongoing training and certification opportunities.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and maintain IT equipment including workstations and peripherals
- Document all support tickets using our ticketing system with detailed resolution notes
- Train users on new technologies and security protocols
- Collaborate with network engineers to resolve complex infrastructure issues
- Manage inventory of IT assets and equipment lifecycle
- Implement security best practices across supported systems
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS environments and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Valid Nevada driver's license for occasional site visits