Job Description
Join our dynamic team at NexusTech Solutions as a Help Desk Support Specialist in vibrant Las Vegas! We're seeking a tech-savvy professional to deliver exceptional user support in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement while working with cutting-edge technology. Apply today and become part of our award-winning IT team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset configurations in ITSM systems
- Train end-users on software applications and security protocols
- Collaborate with network and security teams on complex escalations
- Proactively monitor systems to prevent downtime and optimize performance
Qualifications
- 3+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote tools (TeamViewer/RDP)
- Strong troubleshooting skills for network connectivity and application issues
- Excellent written/verbal communication and customer service abilities
- Ability to work flexible shifts including occasional weekends