Job Description
Join our dynamic IT team in sunny Miami as a Help Desk Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional user support and resolve technical challenges with speed and precision. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in one of America's most exciting cities. Apply today and become the hero of our user experience!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage ticketing systems to track and resolve user requests efficiently
- Install, configure, and troubleshoot Windows/macOS workstations
- Document all interactions and solutions in knowledge base systems
- Collaborate with senior engineers on complex escalations
- Deliver remote and on-site support as needed
- Train users on new technologies and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Active Directory, Office 365, and remote support tools
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends