Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Baltimore, MD! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career growth while serving diverse clients across the Mid-Atlantic region. Apply today and become part of our award-winning organization!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incidents, solutions, and asset management in ITSM systems
- Train end-users on cybersecurity best practices and software applications
- Collaborate with senior engineers on complex infrastructure projects
- Manage user access requests and account provisioning
- Contribute to IT knowledge base documentation
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Familiarity with ITIL processes and ITSM platforms
- Experience with remote support tools (TeamViewer, SCCM)
- Valid driver's license for occasional on-site support