Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Cincinnati! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start by December 31st. Enjoy a hybrid work schedule, comprehensive benefits, and opportunities for growth in a dynamic tech environment.
As the first point of contact for technical issues, you'll provide exceptional support to 200+ employees while maintaining 95%+ satisfaction rates. Our team thrives on collaboration and continuous learning, with monthly training stipends and certification reimbursements.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and documentation standards
- Deploy and configure Windows 10/11 workstations and peripherals
- Support Office 365, Azure AD, and VPN connectivity
- Conduct new employee onboarding for IT equipment and accounts
- Collaborate with network and security teams on escalated issues
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of enterprise-level help desk or Tier 1 support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong diagnostic skills for Windows OS and common business applications
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Ability to lift 30 lbs for equipment deployments