Job Description
Join our dynamic Atlanta-based IT team as an immediate hire Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. This is a rare opportunity to launch your career in a fast-paced environment with competitive benefits and growth potential. If you're passionate about solving technical challenges and providing outstanding user experiences, we want to hear from you today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all tickets and solutions in ServiceNow with detailed troubleshooting steps
- Collaborate with Tier 2/3 teams to escalate complex issues and ensure timely resolution
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential IT infrastructure risks
Qualifications
- 1+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent IT certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to work flexible hours including occasional weekends for system updates