Job Description
Launch your IT career in San Jose's thriving tech hub! NexusTech Solutions seeks motivated IT Support Trainees to join our award-winning team. This immersive program combines hands-on training with real-world experience, accelerating your path to becoming a certified IT professional. Enjoy competitive compensation, comprehensive benefits, and a $5,000 sign-on bonus upon successful completion of training. Work alongside industry experts in a collaborative environment focused on innovation and growth.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document incidents, solutions, and assets in ITSM systems
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness and best practices training
- Support internal users via ticketing systems and live chat
- Assist with server monitoring and basic network administration
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30lbs and work in varied environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment screening
- Availability for flexible shifts including occasional weekends
- Experience with ticketing systems (ServiceNow, Jira) a plus