Job Description
Join Austin's fastest-growing tech company as a Help Desk Support Specialist! We're offering a $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support. As a key member of our IT team, you'll empower employees with seamless troubleshooting and cutting-edge solutions. Enjoy competitive benefits, flexible work options, and a culture that champions innovation and growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network, system, and application problems
- Manage IT assets including deployments, configurations, and inventory
- Document incidents, solutions, and knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Train users on new technologies and best practices
- Maintain security protocols and access controls
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- ITIL Foundation or CompTIA A+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize tasks