Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning to provide exceptional technical support to our clients. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT professional. Enjoy competitive pay, full benefits, and opportunities for advancement in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via ticketing systems
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior technicians on complex troubleshooting
- Participate in cybersecurity awareness training programs
- Support office equipment maintenance and upgrades
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and hardware components
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Valid California driver's license (for potential on-site visits)
- Must pass background check and drug screening