Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Lincoln, Nebraska? TechSolutions Nebraska is seeking a dedicated and detail-oriented Help Desk Support Specialist to join our growing IT team. In this role, you will be the first point of contact for employees, providing top-tier technical support and ensuring our business operations run smoothly.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you have a passion for technology and a knack for helping others, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Troubleshoot and resolve Windows operating system problems, including login issues, application crashes, and printer malfunctions.
- Manage user accounts, permissions, and Active Directory lifecycle processes.
- Document all technical incidents, resolutions, and troubleshooting steps in our ticketing system (e.g., ServiceNow or Jira).
- Assist with the installation, configuration, and maintenance of desktop hardware, peripherals, and mobile devices.
- Collaborate with senior IT staff to implement new software patches and security updates.
- Conduct user training sessions to improve technology adoption and proficiency.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows (10/11), Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is preferred.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to explain complex technical concepts to non-technical users clearly.
- Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment.