Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Plano, TX! We're seeking a customer-focused tech enthusiast to deliver exceptional remote and on-site support to 500+ employees. This hybrid role offers growth opportunities in cybersecurity, cloud systems, and IT infrastructure. Enjoy competitive benefits, flexible scheduling, and a modern workspace in Plano's Innovation District. Apply today to start your IT career journey!
Responsibilities
- Resolve hardware/software issues via ticketing system, phone, and remote access
- Deploy and configure Windows 10/11 laptops, mobile devices, and peripherals
- Manage Active Directory accounts, group policies, and software licensing
- Document solutions in knowledge base and train end-users on best practices
- Collaborate with network/security teams on incident escalation
- Support Microsoft 365 migration projects and cloud applications
Qualifications
- 2+ years IT support experience with Windows OS and Active Directory
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Strong diagnostic skills for hardware/network troubleshooting
- Experience with ServiceNow or Zendesk ticketing systems
- Excellent written/verbal communication and customer service skills
- Ability to lift 25lbs and travel between Plano office locations