Job Description
Join our dynamic IT team in Laredo, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in one of Texas's most vibrant communities. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, system access, and application problems
- Document all tickets accurately in ServiceNow with detailed resolution steps
- Deploy and configure workstations, peripherals, and software installations
- Train users on new systems and best practices for digital security
- Collaborate with senior IT staff on complex escalations and infrastructure projects
- Maintain asset inventory and compliance with IT security policies
Qualifications
- 2+ years of help desk or technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills for hardware, network, and software issues
- Excellent customer service with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Valid Texas driver's license for occasional on-site support