Job Description
Join Austin's leading tech ecosystem as a Help Desk Support Specialist! InnovateTech Solutions is seeking a customer-obsessed professional to deliver exceptional technical support to our growing client base. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, resolve user inquiries, and maintain system integrity while embodying our commitment to seamless user experiences. Ideal for candidates with 2+ years of experience in fast-paced environments.
Responsibilities
- Diagnose and resolve Tier 1/2 technical issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA-driven resolutions
- Deploy and configure hardware/software across 500+ endpoints
- Document SOPs and knowledge base articles for team scalability
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training sessions for new software implementations
- Monitor system health via Nagios/SolarWinds dashboards
Qualifications
- Associate degree in IT/CompSci or equivalent experience (A+/Net+ certified)
- 3+ years supporting Windows 10/11 and Office 365 environments
- Proficiency in Active Directory, SCCM, and remote access tools
- Experience with VoIP systems (Zoom/Teams) and peripheral support
- Exceptional communication skills with technical/non-technical stakeholders
- Ability to prioritize tickets under pressure with 95% resolution rate
- Valid driver's license for occasional on-site support