Job Description
Join our dynamic IT team in Baton Rouge as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. You'll be the first point of contact for troubleshooting hardware, software, and network issues while maintaining our high service standards. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in Louisiana's capital city.
Responsibilities
- Diagnose and resolve technical issues across desktops, laptops, printers, and mobile devices
- Provide remote and in-person support for Windows 10/11 and macOS environments
- Manage ticketing system (ServiceNow/Jira) with accurate documentation and timely resolution
- Onboard new employees with hardware setup, account provisioning, and software training
- Collaborate with network and security teams on escalated incidents
- Create and maintain technical documentation and knowledge base articles
- Conduct periodic system health checks and preventative maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate certification
- Proficiency in Active Directory, Office 365, and cloud-based tools
- Strong troubleshooting skills with hardware, software, and network connectivity
- Excellent written and verbal communication abilities
- Experience with ticketing systems and remote support tools
- Valid Louisiana driver's license for occasional on-site support