Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user experiences while resolving technical challenges. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions using ITSM software (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Train users on new technologies and security best practices
- Collaborate with network/systems teams on escalated technical issues
- Monitor service ticket queues and maintain SLA compliance
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Excellent verbal/written communication and customer service abilities
- Experience with ticketing systems and remote support tools (TeamViewer/AnyConnect)
- Ability to handle multiple priorities in fast-paced environments