Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about problem-solving and user satisfaction, apply today to become part of our innovative tech family.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and detailed documentation
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Collaborate with network/security teams on escalated incidents
- Develop user training materials and conduct onboarding sessions
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Office 365, and cloud services
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, Zendesk)
- Valid driver's license and reliable transportation