Job Description
Join our innovative Portland-based team as a Help Desk Support Specialist and enjoy the financial stability of weekly pay! We're seeking a tech-savvy professional to deliver exceptional user support across diverse IT environments. This contract position offers competitive compensation and the opportunity to work with cutting-edge technology while making immediate impact.
Why Choose Us?
- Weekly paychecks for predictable cash flow
- Flexible contract terms with potential for extension
- Modern downtown Portland workspace
- Opportunities for skill advancement
Be part of a culture that values technical expertise and customer-centric solutions.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage service tickets with SLA adherence
- Create and maintain documentation for troubleshooting procedures
- Collaborate with IT teams on system upgrades
- Train end-users on new technologies
- Monitor system performance and security protocols
Qualifications
- 2+ years of help desk or IT support experience
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of networking fundamentals
- CompTIA A+ or equivalent certification
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in fast-paced environments