Job Description
Join our innovative team as a Remote Help Desk Support Specialist in Fort Wayne, IN! We're seeking tech-savvy professionals to deliver exceptional customer service while working from home. Enjoy the flexibility of remote work while making a tangible impact in our clients' daily operations. Our collaborative culture values growth, innovation, and work-life balance. If you're passionate about problem-solving and eager to advance your IT career, this is your opportunity to shine!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document support tickets using ITSM tools (ServiceNow/Jira) with detailed resolution steps
- Train end-users on cybersecurity best practices and company IT policies
- Collaborate with Tier 2/3 engineers for complex issue escalation
- Proactively monitor system alerts to prevent potential outages
- Conduct periodic remote system audits and maintenance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, macOS, and mobile troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Experience with remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- High-speed home internet connection required