Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a customer-focused professional to provide exceptional technical support to 500+ users. Enjoy a hybrid work model, comprehensive benefits package, and opportunities for professional growth in a collaborative environment.
Why You'll Love Working Here:
- Competitive salary + performance bonuses
- 100% company-paid health insurance premiums
- Annual tech stipend for certifications
- Flexible schedule with hybrid options
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory accounts and permissions
- Provide tier-1 support for Microsoft 365 and cloud applications
- Document incidents using ServiceNow ticketing system
- Train users on security protocols and best practices
- Collaborate with network team on infrastructure projects
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Group Policy
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred