Job Description
Join our dynamic team as an IT Support Trainee in Louisville, KY! This direct-hire opportunity offers comprehensive training to launch your career in technology. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment focused on innovation and growth. We provide industry-leading mentorship, competitive benefits, and a clear path to advancement. If you're passionate about technology and eager to learn, this is your gateway to a rewarding IT career.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT processes and create knowledge base articles
- Collaborate with senior technicians to resolve complex problems
- Participate in cybersecurity awareness initiatives
- Support end-users through ticketing systems and direct assistance
- Learn and implement industry best practices for IT operations
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification is a plus
- Valid driver's license and reliable transportation