Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system problems via phone, email, and remote access
- Document all support tickets using ServiceNow ticketing system
- Collaborate with IT teams to escalate complex issues
- Deploy and configure new workstations and peripherals
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of IT help desk experience required
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS and Microsoft 365
- Strong troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional on-call duties