Job Description
Join our dynamic IT team in Nashville as a Help Desk Support Specialist! We're seeking a customer-focused tech enthusiast to deliver exceptional remote and on-site support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Music City's thriving tech scene. Apply today and become part of our award-winning team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues (Windows/macOS, Office 365)
- Manage user accounts and permissions across Active Directory
- Document all interactions and resolutions in ServiceNow
- Collaborate with network and security teams on escalated issues
- Deploy and configure end-user devices (laptops, peripherals)
- Conduct technology training sessions for staff
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP networking fundamentals
- Excellent communication and problem-solving skills
- Experience with Service Desk Express or similar ticketing systems
- Ability to work flexible hours including occasional weekends
- Valid Tennessee driver's license for occasional on-site visits