Job Description
Launch your IT career with Arctic Tech Solutions! We're seeking motivated IT Support Trainees in Anchorage to join our award-winning team. Enjoy comprehensive training, mentorship from industry experts, and a $5,000 sign-on bonus to kickstart your journey in technology. This full-time position offers growth opportunities into network administration, cybersecurity, and cloud technologies. Work in a supportive environment while serving Alaska's vibrant business community with cutting-edge IT solutions.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network administration tasks including switch/router configuration
- Document technical procedures and maintain accurate asset inventories
- Collaborate with senior engineers on complex system deployments
- Deliver user training on company software and security protocols
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- High school diploma or equivalent; college degree in IT preferred
- CompTIA A+ or Network+ certification (or commitment to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting and diagnostic skills for common IT issues
- Excellent communication abilities with technical and non-technical stakeholders
- Ability to lift 30lbs and work in various office environments
- Valid Alaska driver's license for occasional client site visits
- Experience with ticketing systems (ServiceNow/Jira) preferred