Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in the vibrant tech hub of Austin! We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you're passionate about problem-solving and thrive in collaborative settings, apply today to become part of our innovative culture.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application malfunctions
- Document all support tickets using ITSM software with detailed resolution steps
- Collaborate with IT infrastructure team on escalated technical issues
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential issues
- Maintain inventory of IT assets and software licenses
Qualifications
- Associate's degree in IT or equivalent experience (2+ years in technical support)
- CompTIA A+ or similar certification required
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong customer service skills with ability to communicate technical concepts clearly
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to prioritize tasks and manage multiple tickets simultaneously