Job Description
Launch your tech career with no experience required! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Louisville, KY. Join our dynamic team where you'll receive comprehensive training and mentorship to build foundational IT skills. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment focused on innovation and employee development.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting steps and solutions using ticketing systems
- Collaborate with senior technicians on complex escalations
- Deliver exceptional customer service with patience and clear communication
- Install and configure workstations, peripherals, and software applications
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and familiarity with Windows/Mac OS
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Customer service mindset with empathy and patience
- Willingness to learn new technologies through company training
- Valid driver's license for occasional on-site support