Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Baton Rouge! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical issues efficiently. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage ticketing systems and maintain accurate documentation
- Install, configure, and troubleshoot desktop/laptop equipment
- Train users on IT systems and best practices
- Collaborate with senior IT staff on complex escalations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support/help desk role
- Strong knowledge of Windows OS, Active Directory, and networking fundamentals
- Proficiency with remote support tools (TeamViewer, AnyDesk)
- Excellent communication and problem-solving skills
- CompTIA A+ or similar certification preferred