Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the beautiful city of Portland? Portland Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional IT services to our clients, and we are looking for someone who thrives in a fast-paced, modern environment.
Enjoy the peace of mind that comes with weekly pay and a comprehensive benefits package. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Log and track all support requests and incidents in our ticketing system (e.g., JIRA, ServiceNow) to ensure timely resolution.
- Assist with software installations, operating system updates, and application configuration.
- Perform routine hardware maintenance, including troubleshooting printers, laptops, and desktops.
- Act as a primary point of contact for employee inquiries regarding IT policies and procedures.
- Collaborate with the IT team to identify and resolve recurring technical issues.
Qualifications
- 1-2 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Familiarity with ticketing systems and remote support tools (e.g., TeamViewer, LogMeIn).