Job Description
Join our dynamic team in Milwaukee as a Help Desk Support Specialist and start making an impact immediately! We're seeking a tech-savvy professional with exceptional customer service skills to resolve technical issues and empower our workforce. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise is valued.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and in-person technical support to 200+ employees
- Document tickets using ServiceNow with detailed resolution steps
- Deploy and configure new devices following IT standards
- Train users on security protocols and software best practices
- Collaborate with network and security teams on complex incidents
- Monitor system alerts and proactively address potential disruptions
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication and patience
- Ability to manage multiple priorities in fast-paced environments
- Familiarity with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional site visits