Job Description
Join our award-winning IT support team in Arlington and become the hero of our daily operations! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ users across diverse departments. This role offers rapid growth opportunities, cutting-edge technology exposure, and a collaborative culture that values innovation. If you thrive in fast-paced environments and possess a knack for solving complex technical puzzles, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Manage ticket lifecycle in ServiceNow: triage, prioritize, resolve, and document incidents
- Deploy and configure Windows 10/11 workstations, peripherals, and cloud applications
- Conduct user onboarding/offboarding with standardized asset management protocols
- Collaborate with network/server teams for escalated infrastructure support
- Develop and maintain IT knowledge base articles for self-service options
- Participate in after-hours rotation for critical system monitoring
Qualifications
- 3+ years of enterprise-level help desk experience with ticketing systems
- CompTIA A+/Network+ certification or equivalent technical proficiency
- Expertise in Active Directory, Office 365, and remote desktop solutions
- Strong diagnostic skills for Windows OS, mobile devices, and network connectivity
- Experience with ITIL processes and service management best practices
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 25 lbs and work flexible schedules including weekends
- Valid Texas driver's license for occasional hardware transport