Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical challenges across our organization. This role offers growth opportunities, competitive benefits, and a collaborative work environment. If you're passionate about problem-solving and supporting users, apply today to launch your career with a forward-thinking company!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all incidents using ticketing systems (ServiceNow/Jira)
- Deploy and configure workstations, peripherals, and mobile devices
- Train end-users on security protocols and best practices
- Collaborate with Tier 3 engineers for complex escalations
- Monitor system performance and proactively address issues
Qualifications
- 1+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic and troubleshooting skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in fast-paced environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)