Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Santa Ana! We offer weekly pay, competitive benefits, and a collaborative environment where your problem-solving skills shine. Provide exceptional technical support to our diverse client base while advancing your career in a fast-paced tech hub. Immediate openings available for motivated professionals ready to make an impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage active directory accounts and permissions
- Document ticket details and resolutions in ITSM systems
- Train end-users on new technologies and best practices
- Collaborate with network and security teams on complex issues
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows 10/11, macOS, and Microsoft Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Ability to troubleshoot independently and escalate effectively