Job Description
Join TechSolutions Inc., a leading innovator in enterprise technology, as our next Help Desk Support Specialist! We're seeking a dedicated professional to provide exceptional technical support to our growing client base in Glendale, AZ. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will shine. If you're passionate about solving technical challenges and delivering outstanding customer experiences, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document all support tickets in IT service management systems (e.g., ServiceNow)
- Collaborate with network and security teams on escalated incidents
- Train end-users on best practices for cybersecurity and data protection
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS (10/11), Microsoft Office 365, and basic networking
- Strong troubleshooting skills with ability to analyze complex technical problems
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems and remote support tools (e.g., TeamViewer, LogMeIn)
- Ability to work independently and prioritize multiple tasks in a fast-paced environment