Job Description
Join our dynamic IT team in Arlington, TX and make an immediate impact! We're seeking passionate Help Desk Support Specialists to start tomorrow and deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement in the heart of the Dallas-Fort Worth metroplex.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage service tickets using ITIL-compliant systems
- Train end-users on new technologies and best practices
- Document all troubleshooting steps and resolutions
- Collaborate with senior engineers on complex issues
- Monitor system health and perform preventative maintenance
Qualifications
- 1+ years of help desk or IT support experience
- Proficiency with Windows OS and Active Directory
- CompTIA A+ certification preferred
- Strong customer service and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Basic networking knowledge (TCP/IP, DNS)
- Ability to lift 30lbs for equipment support
- Flexible availability for on-call rotations