Job Description
Join our innovative IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional remote-first support across our distributed workforce. Enjoy flexible work arrangements while solving complex technical challenges for our Fortune 500 clients. As a cornerstone of our operations, you'll empower users to maximize productivity through seamless IT solutions.
Our modern downtown office offers collaborative spaces and cutting-edge technology, though this role is designed for 100% remote work within the St. Petersburg metro area. We offer competitive benefits, professional development stipends, and a culture that values work-life balance.
Responsibilities
- Provide Tier 2-3 technical support via remote desktop, phone, and ticketing systems for 500+ users
- Diagnose and resolve hardware/software issues including Windows/macOS, cloud apps (O365/GSuite), and network connectivity
- Manage Active Directory, VPN configurations, and mobile device management (MDM) solutions
- Document SOPs and knowledge base articles to enhance team efficiency
- Collaborate with senior engineers on complex infrastructure projects
- Maintain security compliance standards for all user endpoints
- Lead onboarding sessions for new hires and technology refresh programs
Qualifications
- 3+ years of enterprise-level help desk experience with remote support focus
- CompTIA A+/Network+ or equivalent industry certification required
- Expert proficiency in Windows 10/11, macOS troubleshooting, and virtualization platforms
- Strong understanding of TCP/IP, DNS, DHCP, and firewall fundamentals
- Experience with ITSM tools (ServiceNow, Jira Service Desk) or ticketing systems
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision in remote environment
- Valid Florida driver's license for occasional on-site equipment pickup