Job Description
Start your IT career tomorrow with TechSolutions Hawaii! We're seeking passionate Help Desk Support Specialists to join our Honolulu-based team. No prior experience? No problem! We provide comprehensive training to launch your career in technology. Enjoy competitive pay, flexible schedules, and a supportive work environment in paradise. Apply today and begin your journey in IT support!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS systems, peripherals, and network connectivity
- Install, configure, and maintain desktop/laptop equipment
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with senior engineers to escalate complex issues
- Conduct user training on software applications
- Maintain asset inventory and software licensing compliance
Qualifications
- High school diploma or equivalent (AAS in IT preferred)
- Basic knowledge of OS troubleshooting concepts
- Strong customer service and communication skills
- Ability to work in fast-paced environment
- Proficiency with Microsoft Office Suite
- CompTIA A+ certification (or willingness to obtain)
- Valid Hawaii driver's license for occasional off-site support