Job Description
Join our dynamic IT support team in Laredo, TX as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Ideal candidates will resolve technical issues efficiently while delivering exceptional customer service to our growing client base.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Diagnose and resolve network connectivity, security, and application issues
- Create and update technical documentation and knowledge base articles
- Collaborate with senior IT staff on complex system implementations
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of technical support experience in Windows/Linux environments
- CompTIA A+, Network+, or similar certification required
- Proficiency in troubleshooting hardware, software, and network issues
- Strong customer service and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk) and remote tools
- Ability to lift 25 lbs for equipment handling