Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and excels at communicating complex technical concepts to non-technical users. If you're passionate about technology and helping others, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system malfunctions, and application errors
- Install, configure, and maintain desktop/laptop computers, peripherals, and mobile devices
- Document support tickets using IT service management tools (e.g., ServiceNow, Jira)
- Collaborate with network and security teams on escalated technical issues
- Train end-users on new software implementations and IT best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency with Windows OS, Microsoft Office 365, and cloud applications
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, VPN configurations, and endpoint security
- Excellent troubleshooting skills with hardware/software diagnostics
- CompTIA A+ or equivalent certification preferred
- Ability to prioritize tasks and manage multiple simultaneous requests
- Clear verbal/written communication skills and customer-centric approach