Job Description
Join InnovateTech Solutions as a Remote Help Desk Support Specialist and become the frontline hero of our digital transformation! We're seeking a customer-focused professional to deliver exceptional technical support to our clients across Virginia Beach and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. With competitive compensation, comprehensive benefits, and growth opportunities, this is your chance to thrive in an inclusive culture that values innovation and work-life balance.
Why InnovateTech Solutions?
- 100% remote-friendly position with flexible hours
- Industry-leading training and certification opportunities
- Health, dental, and vision insurance effective day one
- 401(k) with company match
- Annual technology stipend
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases accurately using ServiceNow ticketing system
- Collaborate with senior engineers on complex escalations
- Train users on cybersecurity best practices and new technologies
- Contribute to knowledge base articles and process improvements
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft 365, and networking fundamentals
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Associate's degree in IT or related field